Whitepapers

An organization’s employee experience (EX) has been connected in recent years to how it delivers its customer experience (CX). Given changing dynamics in the labor force and all the ways technology makes it possible for companies, employees, and customers to be connected, I believe it’s time for leaders to double down on the idea that EX is now the key driver of CX and to find smarter,…

Private equity firms excel at finance and technology but too often lag in talent strategy, particularly in portfolio company management. While many private equity firms already assess leaders through interviews and track record analysis, these methods can miss critical predictors of success. Unsurprisingly, more than half of private equity leaders surveyed in 2024 said the most critical challenge…

“I was stuck, and it sucked. I felt unheard and used. I was a cog in the wheel of the big engineering firm and didn’t feel I had an opportunity to grow. It was a defeating feeling, and I wanted more for myself.” In February 2007, after a decade of working for big firms, Rick started his own firm to create opportunities for himself and the people around him. Rick wanted to create…

Creating a workplace where your team thrives involves more than just offering competitive salaries and cool in-office perks. A truly fulfilling workplace goes beyond to encompass a range of benefits and programs designed to enhance the overall well-being and growth of your team members. Incorporating wellness programs, community-building workshops and other perks can foster deeper connections among…

We’ve all experienced the colleague who brings the mood down, the boss who thrives on chaos, or the team member whose negativity drains the energy from the room. A toxic workplace environment is caused by the toxic behavior of employees and affects organizations around the globe. But what may not be obvious is the significant hidden cost of a toxic workplace. On episode 122 of The…