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Case Studies

Training - Organizational Development, Competency Development - Property

Challenge

Competency models are critical to many HR programs, including recruitment, assessment, performance management, training, learning and coaching. This company lacked such models and thus urgently required them to be developed. Because each organization has unique characteristics and values, this necessitated the 'equation of language' in setting standards to boost individual and team performances.

Solution

EXPERD developed competency models for this company by:

  1. Identifying competency dimensions, namely core leadership/managerial competency and functional competency.
  2. Conducting a series of interviews and systematic focus group discussions to obtain an accurate picture of challenges for each job.
  3. Finalizing competencies by calibrating them with top management and core teams.
  4. Hosting workshops to socialize the competency model and its applications in management teams and HR handling of managerial-level employees.
  5. Mapping competencies of managerial-level employees to craft a development program for leaders.

Result

The competency models developed by EXPERD became a reference for the design of all HR management programs at this company. Users and managers found the program helpful because it properly briefed them on implementing the model as well as its usefulness in managing their respective teams.

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